Privacy Policy

WILLIAMS CONSULTING

williamsconsulting.net

PRIVACY POLICY

Effective Date: April 20, 2025

Last Updated: April 20, 2025

Williams Consulting ("we," "us," or "our") is committed to protecting the privacy of our visitors and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit williamsconsulting.net (the "Site") or engage with our services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our Site.

1. Information We Collect

a. Information You Provide Directly

When you interact with our Site, we may collect the following personal information:

•       Full name

•       Email address

•       Phone number

•       Business name or industry (when provided)

•       Details shared during appointment booking or consultation inquiries

•       Payment information processed through third-party payment processors (see Section 4)

b. Information Collected Automatically

When you visit our Site, certain information is collected automatically through analytics and technology tools, including:

•       IP address and general geographic location

•       Browser type and operating system

•       Pages visited and time spent on those pages

•       Referring URLs

•       Device information

This data is collected using tools such as Google Analytics and may use cookies or similar tracking technologies. This information does not directly identify you, but it helps us understand how visitors use our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

•       To respond to your inquiries and schedule consultations or appointments

•       To deliver the services you have requested

•       To process payments securely through third-party processors

•       To improve our website experience and service offerings

•       To analyze website traffic and usage patterns

•       To send marketing communications, including email and SMS messages, to contacts who have opted in (see Section 5)

•       To comply with applicable legal obligations

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

3. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience and collect analytics data. Cookies are small data files stored on your device when you visit a website.

Types of Cookies We Use

•       Analytics cookies (e.g., Google Analytics): Help us understand how visitors interact with our Site so we can improve it.

•       Functional cookies: Enable core site features such as appointment booking forms.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site. For more information about how Google Analytics collects and processes data, visit: https://policies.google.com/privacy

4. Third-Party Service Providers

We work with trusted third-party platforms to operate our business. These providers may have access to your personal information only to the extent necessary to perform their functions and are obligated to protect it. Our current third-party providers include:

GoHighLevel / GrowthHub365

We use GoHighLevel (operating through GrowthHub365) as our customer relationship management (CRM) and automation platform. This platform manages contact records, appointment scheduling, and communication workflows. Your information submitted through forms or booking tools on our Site is stored within this system. GoHighLevel's privacy policy is available at https://www.gohighlevel.com/privacy-policy

Payment Processors

We use third-party payment processors (such as Stripe https://stripe.com/privacy or PayPal https://www.paypal.com/us/legalhub/paypal/privacy-full) to handle financial transactions. We do not store your full payment card information on our systems. All payment data is handled in accordance with Payment Card Industry Data Security Standards (PCI-DSS). Please review the privacy policies of any payment processor you use when transacting with us.

Google Analytics / Google Tag Manager

We use Google Analytics to collect anonymized data about how visitors use our Site. This may involve the use of cookies and tracking pixels. You can opt out of Google Analytics tracking by visiting: https://tools.google.com/dlpage/gaoptout

5. Marketing Communications

We plan to send marketing communications, including email newsletters and SMS text messages, to individuals who have expressly opted in to receive them.

•       You may opt out of email communications at any time by clicking the "unsubscribe" link included in every marketing email.

•       You may opt out of SMS messages by replying STOP to any message you receive from us.

•       We do not send unsolicited marketing messages. All marketing contacts will have provided prior consent.

Standard message and data rates may apply for SMS communications.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain our business records, and comply with applicable legal requirements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information, including:

•       The right to access the personal information we hold about you

•       The right to request correction of inaccurate information

•       The right to request deletion of your personal information, subject to certain exceptions

•       The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided in Section 10. We will respond to verified requests within a reasonable timeframe.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child under 18, please contact us immediately and we will take steps to delete that information.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:

Williams Consulting

Website: williamsconsulting.net

Email: [email protected]

For privacy-related inquiries, please use the contact form on our website or reach out through any booking channel. We will respond promptly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.